Should I check the Event Logs if I can? Should I try to see if I can stay logged in enough to run NirSoft BlueScreenView to review dump or minidump files for additional investigation? Should I begin review of the affected machines in any inventory/configuration management systems? The list goes on…įortunately, we live in a time where simply searching for the answer online is more advantageous – remember, social networks have an unreal ability to index and surface results in real-time.
Imagine just finishing your morning iced coffee (yes iced, don’t judge), and hearing reports from multiple users that either upon login attempts OR after 15-20 minutes after logging in, the system experiences a BSoD and reports a stop code of BAD_POOL_CALLER with indication of bugcheck for IDSvia64.sys: BAD_POOL_CALLER = No productivity for you today!Įven the most skilled/trained engineers or support specialists get tripped up on where to start with these types of error reports.
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